WebPoint is our flagship product, and was initially launched in 2005 with several successful implementations. It will be brought back online in late 2012. WebPoint is a SaaS for engaging website visitors through chat. WebPoint allows agent's to monitor and follow website visitors as they browse your site and engage the customer throughout the visitor's web experience. 

WebPoint gives you the ability to directly touch customers browsing your website from the beginning of the user experience. You are able to instantly communicate with and influence customers in real-time directly from your web site dramatically enhancing the customer experience. WebPoint gives your sales force the opportunity to immediately establish a relationship with a customer and to track and view real time site visitors. This immediate relationship will distinguish your online application from your competitors.

Simply stated - CollectivePoint's WebPoint is a centralized, web-based Instant Messaging tool that personalizes the buying experience and, in turn, increases the number of sales requests for your online service or site.

Use WebPoint to:

Extend your online brand Establish an instant one-on-one relationship with potential customers Improve customer service by allowing instant access to your staff Increase aftermarket sales Drive repeat sales to your site and service requests routed to available team

WebPoint features include:

Web Chat Presence State

When enabled, the web icon/link is visible and clickable for website visitors to initiate a chat. Those chats can be routed to any location, sales team, specific agent, or service department personnel. Disable the chat icon at the end of the day when the your day ends or take advantage of a offshore call center to enable 24x7 communication.

Canned Responses and Links

WebPoint can push canned responses and links to the buyer client during the chat session. From both the administrative web console and the agent window, specific users can customize responses or links by adding new ones or updating existing ones/

Customizable Client Chat Window

WebPoint administrators can customize the client registration and chat window, allowing e-commerce sites to capture specific information about the buyers.

Reports

Metrics pertaining to an application’s return on investment (ROI) are generally difficult to track. WebPoint reporting allows administrators to track specific metrics such as agents use of the tool, a ranked report of the top web pages from where visitors are coming from, and number of chats per day.

Multi-Channel Sales

With the power, ease, and convenience of the Multi-Channel Sales feature, one sales agent is given the ability to communicate with several customers concurrently doubling tripling the number of sales agents available to sell vehicles.

Online services must provide customers with a simple and effective way to communicate with the staff without having to pick up the phone. Call us today and get started down the path of increased sales and service without the prohibitive costs of typical lead generation solutions.